‘Ōiwi Ocean Gear Return and Exchange Policy
Items that have been purchased from ‘Oiwi Ocean Gear may be returned or exchanged within 30 days from the purchase date as long as it has not been worn, washed, or damaged and retains its original tags.
The purchase receipt is required for a full refund. The gift receipt is required for exchanges requested without the purchase receipt.
General Browsing: www.oiwioceangear.com gathers navigational information about where visitors go on our Web site and information about the technical efficiencies of our Web site and services (i.e., time to connect to our Web site, time to download pages, etc.). This information allows us to see which areas of our Web site are most visited and helps us better understand our visitors’ experiences at www.oiwioceangear.com. With the navigational information, we can improve the quality of our Web site by recognizing and delivering more of the features, areas and services our visitors prefer. In the process of gathering navigational information, non-personally identifiable information (for example, domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor’s use of our Web site (such as the time of a visitor’s last visit to a page on our site).
Collection of Personal Information:
We may also collect personal information from you if you enter the online contests that may be offered at this Web site. This information may include your name, mailing address, telephone number and e-mail address.
If you have questions or comments and you direct those to us through “Contact Us”, we will collect your name, email address, phone number and comment or question and if you provide it, your order number.
To ensure compliance with federal law, www.oiwioceangear.com does not knowingly collect or maintain information provided by children under the age of 13.
How does www.oiwioceangear.com use the information collected online?
When you sign up for e-mail, you will be added to the www.oiwioceangear.com e-mail marketing list and we will send you exclusive information about special offers, new products and much more. www.oiwioceangear.com does not sell, rent or trade your e-mail address to unaffiliated companies. The information you provide when using the Order Status feature on our Web site is only used to assist you in tracking your shopping order(s). If you no longer wish to receive e-mails about special offers, new ‘Ōiwi Ocean Gear products, contests and other promotions or surveys from www.oiwioceangear.com, please follow the removal instructions located at the bottom of the next e-mail you receive from ‘Ōiwi Ocean Gear. Please be aware, even if you do not request to receive e-mail, or subsequently ask to be removed from www.oiwioceangear.com e-mail marketing list, you may still receive e-mail confirmations for any purchases made on our Web site and other operational e-mail. If you create an account, sign up to receive marketing materials or free gifts from us or sign up for email and provide your name, mailing address and phone number to us or purchase product on our web site, the information you provide (for example, name, mailing address, phone, credit card number) will be added to a database.
Occasionally, we may offer special surveys, quizzes or polls. We will aggregate the answers provided by all participants in each quiz, poll or survey and use this information to help us better understand our customers. We may also use the information you provide in your responses to enhance and personalize our product offerings to you.
You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site or the public.
Third Party Service Providers: We will use third parties to help us provide services to you and to give us comparative information on the performance of our site. These services include such things as operating our web site, monitoring site activity, conducting surveys, processing shopping, gift card and Online Gift Certificate orders, maintaining our database and administering and monitoring e-mails, surveys, drawings or contests.
If you are visiting www.oiwioceangear.com from a location outside of the U.S., your connection will be through and to servers located in the U.S. All information you provide to www.oiwioceangear.com will be maintained in our Web servers and/or internal systems located within the U.S.
For your convenience, our Web site may contain links to other Web sites. www.oiwioceangear.com is not responsible for the privacy practices, advertising, products or the content of such Web sites. Links that appear www.oiwioceangear.com should not necessarily be deemed to imply that www.oiwioceangear.com endorses or has any affiliation with the linked Web sites.
www.oiwioceangear.com has implemented the following security measures to protect the information we have collected at our Web site: use of technologies and policies such as limited access data-centers, firewall technology, and limitations of administrative access to our systems.
We designed www.oiwioceangear.com to accept shopping orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you’ll be unable to inadvertently place an order through an unsecured connection.
While we implement the above security measures for this Web site, you should be aware that 100% security is not always possible.