Returns, Exchanges, and Terms of Use Policy

‘Ōiwi Ocean Gear Return and Exchange Policy 

Items that have been purchased from ‘Oiwi Ocean Gear may be returned or exchanged within 30 days from the purchase date as long as it has not been worn, washed, or damaged and retains its original tags.  

The purchase receipt is required for a full refund.  The gift receipt is required for exchanges requested without the purchase receipt.

To make a return or exchange: email for authorization and instructions. 

‘Ōiwi Ocean Gear Privacy Policy

This privacy policy is intended to assist you in understanding what information we gather about you when you visit this website, how we use that information, and the safeguards we have in place for the information.

General Browsing: We gather navigational information about where visitors go on our website and information about the technical efficiencies of our website and services (e.g., time to connect to our website, time to download pages, etc.). This information allows us to see which areas of our website are most visited and helps us better understand our visitors’ experiences. With this navigational information, we can improve the quality of our website by recognizing and delivering more of the features, areas, and services our visitors prefer. Non-personally identifiable information (e.g., domain type, browser version, service provider, and IP address) may be collected during this process, providing insights into a visitor’s use of our website (such as the time of a visitor’s last visit to a page on our site).

Collection of Personal Information: We may collect personal information from you if you enter online contests offered on this website. This information may include your name, mailing address, telephone number, and email address.

If you contact us through the "Contact Us" section, we will collect your name, email address, phone number, and any comments or questions you provide, along with your order number if applicable.

To ensure compliance with federal law, we do not knowingly collect or maintain information provided by children under the age of 13.

How We Use the Information Collected Online: When you sign up for emails, you will be added to our email marketing list and receive exclusive information about special offers, new products, and more. We do not sell, rent, or trade your email address to unaffiliated companies. The information you provide when using the Order Status feature on our website is only used to assist you in tracking your shopping orders. If you no longer wish to receive emails from us, please follow the removal instructions located at the bottom of the next email you receive. Even if you opt-out of marketing emails, you may still receive email confirmations for any purchases made on our website and other operational emails.

If you create an account, sign up to receive marketing materials or free gifts, or make a purchase on our website, the information you provide will be added to our database.

Occasionally, we may offer special surveys, quizzes, or polls. We will aggregate the answers provided by all participants and use this information to better understand our customers and personalize our product offerings.

We may disclose specific information about you if necessary to comply with the law or to protect the users of our website or the public.

Third Party Service Providers: We use third parties to help us provide services to you and to gather comparative information on the performance of our site.

Use of Cookies and Other Technology: We use cookies and clear gifs to track clicks and pass information as you navigate through our website, confirm receipt of and response to our emails, and provide a more personalized experience. If you participate in online features offered on this website, cookies may allow us to associate your website navigational information with personal information you provide.

International Visitors: If you are visiting our website from outside the U.S., your connection will be through servers located in the U.S., and all information you provide will be maintained in our servers and/or internal systems located within the U.S.

Links: Our website may contain links to other websites. We are not responsible for the privacy practices, advertising, products, or content of such websites.

Updates to Privacy Policy: If there are material changes in the categories of information collected or how we use the information collected, we will post the revised Privacy Policy on this website, state the effective date, and indicate material changes. Please check our website regularly for updates.

Security Statement: We have implemented security measures to protect the information collected on our website, including limited access data centers, firewall technology, and limitations of administrative access. Our website only accepts shopping orders from web browsers that permit communication through Secure Socket Layer (SSL) technology.

While we implement security measures, 100% security is not always possible.

Applicability: This Privacy Policy applies only to the information collected online by our website.